You are currently viewing MACNY promotes Marisa Norcross to chief operations officer
Melissa Cavallaro 2015

MACNY promotes Marisa Norcross to chief operations officer

MCNY, The Manufacturers Association of Central New York, announced that it has promoted Marisa Norcross to chief operations officer. She started this new role at the end of 2023.

Reporting directly to the president and CEO, the COO serves as a key member of MACNY’s executive leadership team.

In this position, Norcross will play a critical role in the refinement, design and integration of organization-wide, cross-team systems and processes to ensure alignment and increased operational efficiency. She will provide direct oversight of MACNY’s member services (including events, training and membership development) and the marketing and communications department.

“We are excited to announce Marisa’s promotion to chief operations officer. Marisa is an exceptional leader and asset to our team. Her ability to refine and streamline our operations is invaluable to our team and directly impacts the delivery of our services to MACNY members and the community. In this new role, Marisa will continue to be instrumental in the development and success of our organization,” said MACNY president and CEO, Randy Wolken.

Norcross joined MACNY in 2014 as membership coordinator, later moving into expanded roles including member relations manager, communications manager and chief digital officer. She has a bachelor of science degree from Le Moyne College in business analytics and marketing and currently serves as a board member of the CNY Diaper Bank.

The Manufacturers Association represents more than 300 companies in a 26-county region in Central and Upstate New York. The 110-year-old organization provides human resource services, training, workforce development, purchasing solutions, networking opportunities and advocacy support for its members.

MACNY is also one of the founding members of The Manufacturers Alliance of New York and leads the Alliance today.

Learn more about MACNY at For more information about MACNY’s workforce development programs, visit